Privacy and Cookies Policy - Solaris Search
This Privacy Policy forms part of Solaris Search’s obligation to be fair and transparent with all individuals whose personal and sensitive personal data it processes, whilst visiting the Solaris Search website, and to provide details around how it processes such data.
Our policy ensures that your personal information is protected and never shared with third parties without your consent. We use cookies to improve your browsing experience and gather insights about our site.
This Privacy Policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
WHO ARE WE?
We are Solaris Search based in Manchester, UK. Our website is www.solarissearch.co.uk and you can contact us at [email protected] or by telephone at +44 7507667323
For any enquiries about our use of your personal data should be addressed to the contact details above. Due to the nature of our business, we are not required to have a data protection officer.
HOW WE USE YOUR INFORMATION
We will only store your data for a valid and lawful purpose, and we do not capture personal information without your knowledge or permission.
We may collect, store and use your personal information for the following purposes:
- when you use our website;
- when you submit an enquiry via our website;
- your rights as a data subject;
- your right to complain;
- updates to this privacy policy;
We will not keep your data for longer than is lawfully required and such data will be maintained in accordance with our internal retention procedures which are determined in accordance with regulatory obligations and good practice.
WHEN YOU USE OUR WEBSITE
When you use our website to browse our services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help make your user experience better.
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
What are Cookies?
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
We may also use log files and tags to track actions occurring on the website, and collect data including your IP (Internet Protocol) address, browser type, Internet service provider, referring/exit pages, and date/time stamps and to record information about how you browse the website.
WHEN YOU SUBMIT AN ENQUIRY VIA OUR WEBSITE
When you submit an enquiry via our website, we ask you for your first name and surname, email address and message.
We use this information to respond to your query, including providing you with any
requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a service provision.
Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA).
We keep enquiry emails for two years, after which they are securely archived and kept for seven years when we delete them. Any CRM (Customer Relationship Management) records are kept for three years after the last contact with you.
SHARING YOUR PERSONAL INFORMATION
We share your information with third parties to help us use your information, as described above. For example, we use Durable to power our website; you can read more about how Durable uses your Personal Information here: https://durable.co/privacy-
When you submit an enquiry via our website, we use reCAPTCHA. You can read more about Google Privacy Policy and Terms of Service here: Google Privacy Policy and Terms of Service.
Finally, we may also share your information to comply with applicable laws and regulations.
YOUR RIGHTS AS A DATA SUBJECT
By law, you can ask us what information we hold about you, and you can ask us to
correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, or telephone, please use the contact information provided above in the Who Are We section of this policy.
YOUR RIGHT TO COMPLAIN
If you feel your rights have not been respected, or do not feel a situation was resolved satisfactorily, or have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint (please use the contact information provided above in the Who Are We section of this policy).
However, you have the right to raise to contact the Information Commissioner’s Office via:
- their website at www.ico.org.uk/concerns or
- write to them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
UPDATES TO THIS PRIVACY POLICY
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolve. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the version number and date of this document each time it is changed.
Last update: Nov 2023, v1.0